Help & Support

Frequently asked questions on borrowing money with Credit 21.

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What documents do I need for a loan application?

For Singaporeans / PRs:

  • Proof of identity (NRIC, passport)
  • Proof of income (CPF / bank statements)

For Foreigners:

  • Work Permit / S Pass / E Pass
  • Proof of residence (Utility bills, phone bills, tenancy agreement, etc.)
  • Payslips / bank statements

I don’t have a fixed income. Can I still get a loan?

If you are an entrepreneur, taxi driver or is simply paid based on commission, do not worry. Credit 21 offers loans to you as well. All we need is your last two income tax returns so that we can calculate an average monthly earning amount which will help us determine the loan amount you qualify for.

I have a bad credit score / outstanding loans. Can I still apply for a loan?

Yes, you can!

While banks often turn away customers with bad credit scores, Credit 21 does not limit any possibility, and we welcome all credit scores to apply.

We evaluate each case individually and will do our best to understand each and every applicant’s situation.

If we find that your current financial situation is something within your means, we are happy to provide a loan to you.

We aim to help our borrowers regardless of their credit scores. This is why we do not have specific restrictions with regards to credit scores.

You can easily apply for a loan here.

Does making an enquiry mean that I have to commit to a loan?

Definitely no!

You are most definitely not obliged to commit to a loan after making an enquiry. You will complete your loan contract only if you are comfortable with everything.

Please feel free to connect with us via our live chat at the bottom right corner, or call us at 6221-1811.

How fast will the funds be disbursed?

Once you’ve signed the loan contract, you can receive your money in cash or cheque right on the spot at our office.

What happens after my loan has been approved?

After your loan is approved, we will transfer the money to your bank account or pass you the entire principal amount that you’ve agreed upon on the spot.

Next, you just need to ensure to make punctual loan repayments, and that’s it!

How will I know if I am applying a loan from a licensed moneylender?

Check the financial institution’s name against the list of licensed moneylenders created by the Ministry of Law.

If you’re looking for other telltale signs, a licensed money lender is NOT allowed to:

  • Use texts / WhatsApp messages / calls to get you to sign up for a loan with them
  • Approve of a loan remotely, without asking you to meet them at their place of business
  • Ask you to pay any installment before receiving the actual loan money

Moreover, licensed money lenders are only allowed to use the following advertising channels to communicate their messages:

  • Business or consumer directories
  • Their internet websites (please be aware of scammers impersonating themselves as licensed lenders)
  • Shopfront and window decals where they conduct their business

Therefore if you come across any other forms of advertising (such as Google Ads, Facebook Ads) from Credit 21, avoid them at all cost! They are either loan sharks or loan scams.

I have taken loans with other banks before and I have a poor credit score. Can I still get a loan?

Yes, you can!

We will always evaluate each case individually and try to understand the applicant’s situation. If we find that your current financial situation has improved, we will still provide a loan to you. Unlike most banks and lending companies, Credit 21 aims to help as many people as possible.

I already have a loan with a bank, can I still apply for a new loan?

Over the past few years, more and more Singaporeans are taking up two or more loans. Statistics have shown that there was an increase of 78% of borrowers who have at least two mortgages and other loans. Most individuals have a home loan and a study loan. If you require more financial help, you can still apply for a loan.

At Credit 21, we are always willing and ready to help our customers. However, that does not mean that we will be irresponsible and force clients to take up huge loans that are tough to repay and end up straining their wallets further.

Credit 21 evaluates customers’ situations responsibly and will only loan an amount that is suitable or affordable for the clients.

3 Simple Steps
to receive your
instant cash loan

Submit Online Application

Register an account or simply fill up the loan application form. Takes only 3 mins.

Receive Application Status

Outcome of the loan with the maximum loan amount will be provided to you within an hour.

Fast Cash Disbursement

Head down to your selected Credit 21 branch, sign the contract and get your money instantly.

Apply Now

What Our
Customers Say

As one of the top legal and licensed moneylenders in Singapore with more than 900 positive
customer reviews, we aims to help all our customers financially.

Leon Yun

March 23, 2021

Thumbs up for loan officer Kent there, he explain very well and gave me very fast and good loan. highly recommend!

Susan Liu

March 23, 2021

This COVID situation really affected me and I urgently needed money. I must say that Credit 21 is really one of the best moneylenders wow! They explained all the terms very clearly and gave me my money very very quickly. They really helped me so much! God bless!

David Liu

March 23, 2021

The staff here is nice and helpful. They guide me on payment process. I like. It help me a lot. Thank

Olivia Chen

March 23, 2021

Credit 21’s customer service officer james was helpful and nice. He helped me with everything i was unsure about and went through everything in detail. Good service. (:

Oscar Wu

March 23, 2021

Special thanks to Mr Kent and Ms NAna of Credit 21 moneylender.As this was our first time taking loan, they guide and explain to me and my husband the details very promptly.their services rendered to us were great and professional.they very friendly and helpful.i highly recommend them. Kudos to the staff of credit 21.have a great week ahead! 👍👍👍

Dylan An

March 23, 2021

Was surprised by the good customer service of credit 21. Definitely a genuine and reliable moneylender. Look for them if you need loan.